Mercedes-Benz of Annapolis - Service Center

The Service arm of MB of Annapolis delivers 5 star treatment. The appointment call is managed by a helpful, pleasant professional. Everyone with a call portal wants to provide the polite, friendly scheduling that these folks do. My Service Manager Bryan provided a loner and my drop off to drive out was fast. Bryan text updates on the work, gave me options on issues and responded to my schedule needs with classic ‘no problem’ courtesy. My car was carefully detailed and ready to roll on time. Thanks to Bryan; all these guys are good and it’s great service.

I have been a customer since the 90’s. Brian, my service rep suggested that I come over for a quick look at a small piece of plastic that had become loose in the cockpit. Dan Goss offered to look at it. He projected confidence but not overly so. He set clear and reasonable expectations, then he exceeded them and fixed the problem in 10 minutes. That is high level customer service. Good job Dan!

I have been going to MB of Annapolis Service Center for over 12 years. I wouldn't go anywhere else. The team there is outstanding starting with Mac as their manager and I am fortunate to have Chuck as my service representative. I look forward to seeing them as they feel like family after all these years, but in addition, they welcome me every time no matter the issue. I don't have to go often since the Benz is very reliable, but when I do, they are ALWAYS effective and efficient, kind and professional. Not a moment is wasted to get my loaner and be on my way while my car is serviced. My car is returned to me clean and running smoothly. What more can anyone ask for??! Thanks to Mac and Chuck and everyone behind the scenes that I don't see while I am there!!

My car had a check engine light on and was not accessing the turbo boost so I wasn’t getting proper acceleration. My service writer, Peter Herman, and the technician worked together to determine that the cause was a hole in the turbo boost hose. They got the part in early the next day and had it repaired and did all of the necessary updates within a couple of hours. Everyone at the service department was very friendly and the whole process was extremely efficient. My car is running great and I’m very pleased!

This review is for Alex Clothier and service team who went above and beyond for me to get a very stuck seatbelt in the backseat of my GLE fixed due to my toddler’s fun and games or what she’d like to call it. I dropped by on a whim because I tried myself to get said seatbelt unstuck but to no avail. I didn’t have the time to really schedule an appointment for this because I had my 1 and 3 year old in the car and I was 8 months pregnant at the time. So I was maxed out when it came to time and patience! I needed help ASAP and this is where Alex saved the day! He was so gracious, patient, professional, and completely understanding of the situation. He and a service technician handled the situation promptly and with great ease! They assured me that they could fix this no problem and within a matter of minutes, all was fixed and had a working seatbelt again!! Alex is a stellar service advisor and a true gentleman! He is an absolute gem to work with and is the reason we get our Mercedes serviced here and why it’s no hassle to come in, scheduled or a pop in like I did. I can’t speak enough positive and wonderful things about Alex and team there at the service department. Just go and experience it for yourself, you will be pleased! Thank you again, Alex!!

Expect the best here! I have been getting my car serviced here for the past 4 years, and have always been treated with respect and courtesy. I live out of state, and I haven’t been this pleased with a Mercedes dealership in a long time! Peter H. always ensures my satisfaction and communicates well during servicing, and I always ask for him when I make an appointment. Regardless of the mileage, I will definitely be returning back!

I have been a customer for years. Chuck is my advisor and he is AWESOME! I had it in for a check engine light, he found a recall and did them both. Plus he told me my auxiliary battery was overdue to be replaced. He is always looking out for the customer. I would never think of going to another dealer… Thank you Chuck I know I tell you when I am there but I want everyone to know how great you are… Ron